Last updated: 10 August 2026
This policy covers the two kinds of payments made on mscssociety.com and the MSCS Society mobile app: platform subscription fees paid to us, and society payments (such as maintenance dues) that members pay to their own housing society through the platform.
Subscription plans (societies & partner firms)
- Cancellation: you may cancel your subscription at any time by writing to support@mscssociety.com or through your account manager. Access continues until the end of the period already paid for; no further invoices are raised after cancellation.
- Refunds: fees already paid for the current billing period are non-refundable, except where required by law or in the cases below.
- Duplicate or erroneous charges: if you are invoiced or charged twice for the same period, or charged an incorrect amount, tell us within 7 days and we will refund the excess in full.
Society payments (maintenance dues, facility charges)
- These amounts are collected on behalf of your housing society — the society, not us, decides billing and refunds. For a refund of a society charge, please contact your society's managing committee or office; the committee can reverse or adjust receipts in its records.
- Duplicate payment of the same bill: report it to your society office and to support@mscssociety.com; the duplicate amount is refunded to the original payment method.
Failed or pending transactions
- If money is debited from your account but the payment does not show as successful on the platform, the amount is automatically reversed by the payment gateway (Razorpay) to your original payment method, typically within 5–7 working days.
- If a reversal does not arrive within 7 working days, contact support@mscssociety.com with the payment reference and we will follow it up with the gateway.
How refunds are processed
- Approved refunds are made to the original payment method (card, UPI or bank account) via Razorpay; we do not refund in cash.
- Refunds are initiated within 7 working days of approval; banks may take a further 5–7 working days to credit the amount.
Contact
Manish B Agrawal & Co. — MSCS, My Society & CA Solutions
503, Mayuresh Cosmos, Plot No. 37, Sector-11, CBD Belapur,
Navi Mumbai 400614
Email: support@mscssociety.com ·
Phone: +91 86558 49937